Frequently Asked Questions
Check out our FAQ to see if your question has been answered below. Feel free to reach out with other questions too!
DO YOU SERVICE MY AREA?
We serve most areas of your city and its surroundings. If you are outside of these areas, please contact us before booking a service to see if we serve your location.
WHAT IS INCLUDED?
Our full list of services is available on our services page. If there is something not listed that you would like to do, please contact us prior to booking and we will do our best to accommodate your request.
HOW MUCH WILL MY CLEANING COST?
All our prices are available on our reservation page. We offer flat rates for full house cleaning as well as hourly cleaning. All additional services will be added to the final amount of your service.
DO I NEED TO PROVIDE ANYTHING?
Our Partners can provide the necessary basic supplies for a small fee that can be specified in the reservation or you can provide the products yourself. We can provide you with a list of the products you need if you decide to buy them yourself. If you have specific cleaning products or supplies that you would like to use, just let us know when you book
IS MY BILLING INFORMATION KEPT SECURE?
Our website uses an SSL to ensure that your personal information is encrypted and is never compromised in any way
ARE THE CLEANERS VERIFIED?
Yes. Your safety and the safety of your home are of the utmost importance to us. All of our professional collaborators go through interviews and provide proof of identification and right to work before being hired.
WHAT'S YOUR REFUND POLICY?
If you are not completely satisfied with your service, your cleaning crew will return to your home to complete the missing areas. If you are still not satisfied after the cleaning is completed, we will issue a refund.
HOW DO I BOOK A SERVICE?
You can book any of our cleaning services by visiting our online booking page. Services can be booked online in seconds, all we need is a little information about your home and what you would like to see done during your service.